1 reviews | Active since Dec 2016

01 Jun 2018, 18:20

Customer service non existent

We cancelled our contract on the 30th of April. We called in and they told us to pay the cancellation fee at the store. Which we did. They then said to call them back the next day. They asked for an invoice which the store did not provide us with. We have now been calling for 30 days to get an invoice emailed. I am cancelling ALL my contracts with Vodacom immediately. Tired of there useless service and outrageous prices.

0
Replies (2)
Vodacom
Vodacom's reply02 Jun 2018, 07:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Jun 2018, 14:14
Official

Hi Elischa

As discussed, feedback has been provided and this matter is now resolved.

Have a pleasant day further!

Regards,

RJ