1 reviews | Active since Mar 2012
Customer Service non existent
<p>Hi Vodacom , other than your great network your service seriously leave a lot to be desired </p> <p> </p> <p>I cant activate a call sponsor product , after 15 esculations , call centres dont even seem to log as teh promised SMS with tracking number does not come through , tired of hours on teh phne training your staff , quoting your website over and over </p> <p>Than to add insult to injury </p> <p>I could not buyt extra data and end up with a R1500 line item , you dont allow customer engagement.</p> <p> </p> <p>Who do you outsource your network to ? because the two apposing service levels cannot cannot come from the same company !</p> <p> </p> <p>Soon coming to a time to end our 22 year realtionship ! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
