MF
Miles F

1 reviews | Active since Mar 2012

13 Jun 2017, 12:52

Customer Service non existent

<p>Hi Vodacom , other than your great network your service seriously leave a lot to be desired </p> <p> </p> <p>I cant activate a call sponsor product , after 15 esculations , call centres dont even seem to log as teh promised SMS with tracking number does not come through , tired of hours on teh phne training your staff , quoting your website over and over </p> <p>Than to add insult to injury </p> <p>I could not buyt extra data and end up with a R1500 line item , you dont allow customer engagement.</p> <p> </p> <p>Who do you outsource your network to ? because the two apposing service levels cannot cannot come from the same company !</p> <p> </p> <p>Soon coming to a time to end our 22 year realtionship ! </p>

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Replies (1)
Vodacom
Vodacom's reply13 Jun 2017, 14:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team