Customer Service? Non-Existant

<p>Since the month of May I have been trying to perform a migration. My contract ended in April and since then I AM STILL PAYING for my old contract. After many, many phone calls and numerious attempts to cancelle or migrate, nothing is still being done.!</p> <p> </p> <p>After contacting the cacellations area in May, the consultant convinced me to migrate to the 10Gig for R299 special instead of cancelling. I agreed and was told it will take affect on 1 June. Nothing happened, still paying the old contract. Phone them again and I was adviced that the deal was incorrectly loaded. They had a System Updgrade. They loaded the special again. After a couple of days I phoned just to confirm that the correct deal was loaded, and guess what.. They could not pick it up. It was then loaded again.. </p> <p>Now, end of June came...... still paying my old contract fees, including the insurance I also cancelled (Even have a confirmation SMS for cancellation) </p> <p> </p> <p>Well, I contacted Vodocaom about 4 times this week,.. And still, nobody have been able to assist me. There is a legacy system and a new system, so my number is on the new system and apparantly only two people in the cancellations area know how to use this system.. I'm currently still on the red advantage package.. Would really like to migrate to the 10Gig per month special for R299. Why is this so difficult!?!?! At least the insurance told me today that they will refund me for the month I was not suppose to pay. </p>