Customer service non-existant!!!!

I just got off a call with Vodacom (87 minutes!!!) after trying for a whole week to adjust my package. I'm on a SmartL package and would like to change to a Uchoose SmartL. I receive the quote which states that i will be billed a once off fee of R1045.00. for the migration. When i asked \Luyiso\" why i have a additional once off payment he said its because of all the extra services of which he could not name any. I'm currently paying close R800 a month just for my SmartL package and handset fee alone. He's last response to me was that I i should accept the quote or leave it. I asked him to find out for me because he was obviously annoyed with my request and then put me in hold for 45 mins. he seemed very suprised to realise that i hadnt hung up when he took the call again.My vodacom bill is outrageous every single month. R1500 + but typical, they take their money every month and thats that. Let me add that I have another number that i did the exact same migration on six months ago and had no once off fee whatsoever!"