Customer Service non existance

<p>On the 1st August 2016 i received an email to update my credit card details for my debit too go off monthly, i send through the document with a copy of my id so that they could see its me, well then the nightmare started, nothing got changed i phoned numerous time and was told its been noted on the system which in fact some didnt even make notes so much for your calls are recorded. I thought all was now sorted so carried on then only to find i have been blocked so cant receive any outgoing calls or make any, so i phoned to be told my simcard had been reported ****** which was strange as phone was with me at all times. Once that was sorted i then got switched off for non payment due to the details being changed. i was told due to the fact they have gone onto a new system you can no longer use your credit card, but was also told that because i am a loyal old customer we could still do this, next joke nothing ever happened. I now just pay my account monthly, but really is this what one calls service from one of the well known cellphone networks in sa, if i hadnt have upgraded my contracts i would have taken my business elsewhere due to lack of solving problem and just responding to a person. No customer service at all, very said wont recommend anymore to get a vodacom contract sorry.</p>