Customer Service (Nobody seems to be able to assist me)

Hi,

I am an existing vodacom fibre customer. I am really happy with my fibre service from vodacom, however all I have requested is to have my current fibre package upgraded to a higher package. The order was processed but I have received an email stating that vetting has been declined for this request. In following up on this email, I have been sent from pillar to post as no person at any of the customer contact centres is able to provide a reason for this or is able to assist me. I get transferred to different departments only to be told that I cannot be assisted and I need to call the previous department again. This is extremely frustrating and I do not know what more to do.