HV
Hentie V

1 reviews | Active since Oct 2010

05 Jan 2017, 08:57

Customer Service no longer exists here

<p>Well, let's start off with: https://www.hellopeter.com/vodacom/reviews/unable-to-upgrade-due-to-internal-systems- ********** </p> <p> </p> <p>I've been unable to upgrade since the 8th of November using the online option, phoning vodacom themselves, logging a complaint on hellopeter, processing more upgrades with callcenter agents afterwards. Your Service Manager should be sacked. I never had this issue in the past and there is definetely not someone overseeing service delivery. </p> <p> </p> <p>Vodacom, you suck. </p>

0
Replies (1)
Vodacom
Vodacom's reply05 Jan 2017, 11:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team