1 reviews | Active since Oct 2011

10 Apr 2017, 10:43

Customer Service - no Call back

<p>I am disgusted and very glad my cell phone contract is not with Vodacom, and I am limited to a data contract only!</p> <p> </p> <p>I topped up my data contract using the app, and did not receive the free data as is advertised.</p> <p> </p> <p>I then tried to contact Vodacom, who do not have an e-mail address easily available. I had to leave a call back, and to date am still waiting. It has been over 2 months. I just want my free data as advertised!</p>

0
Replies (2)
Vodacom
Vodacom's reply10 Apr 2017, 11:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update10 Apr 2017, 12:01
Reviewer Update

This is an automated reply which is not going to yield ANY results, as I have not even been asked for contact details