EF
Evangeline F

1 reviews | Active since Jan 2011

01 Nov 2016, 08:53

Customer service? More like NO service!

<p>I have been trying for two days to get through to Vodacom to cancel my contract, no one answers the phone? I select cancellations on the voice prompt and when someone finally does answer i get told I'm in the wrong department and i get transferred. NO ONE answers the phone??? What is going on at Vodacom, do you care about your customers? You keep telling me rate our service but how must i do that if no one answers the darn phone.</p> <p>A very irritated customer </p>

0
Replies (1)
Vodacom
Vodacom's reply01 Nov 2016, 09:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team