Customer Service mess

15/03/2016 at around 17:45 I made a call to Vodacom as in the past few weeks iv been having signal issues. I Spoke to Richard Mashmbu . I requested the number for the complaints department when he advised that he would assist me instead of providing me the number to the complaints department.... reluctantly I relayed the story once again... he advised that I send through the complaint after doing some trouble shooting and no answers..... At the end of the call I asked if I could have a word with the manager which he then placed me on hold and dropped the line. He called and told me that all the manager's had gone home!!!! On top of the fact that I have to follow up after being advised that I would be getting a call back,I'm being told lies ...I'm not getting any assistance from Vodacom employees what so ever.....