Customer Service Mall of Africa

<p>At the beginning of September I renewed my Contract for a Samsung A3 and Gear Fit 2 to be given to my Mrs. Please note my contract signed stated Gear Fit 2 Grey Size Small. Nowhere on the contract or advert does it stipulate only available in Large. So please note trail of events:</p> <p>1) On day of signing the contract i could not leave with the items as it was not in Stock. I was told this would take 5 days. </p> <p>2) 7 working days later I returned to the store and they only had a blue one in Stock. I addressed my concerns with the manager. We agreed I could return on Monday. </p> <p>3) On Tuesday I got a call saying they only have a large grey one would I be willing to take it. I confirmed I would test it on her wrist and let them know.</p> <p>4) On Wednesday I contacted the store explaining it did not fit to be told the following by Gugu the store manager:</p> <p>"I was told they only had large and I agreed to take the watch" </p> <p>After some harsh words we agreed she would sort it out.</p> <p>5) Later that day Pilani called me to tell me that I must check the box as it comes with two straps. I ate my words and went home to check only to find I had been sold another story.</p> <p>6) I returned to the store the next day and expressed my frustration with a senior manager and Gugu. It was agreed that Vodacom would sort it out by the next Wednesday.</p> <p>7) The following Wednesday I returned to the store with the watch without receiving any calls from Vodacom in the interim. Upon meeting Gugu I asked for the watch a was told it's not their because I didn't bring the watch in. She apparently needs the watch to do the strap. I left the watch after I was told I'd have the correct size by tomorrow (Thursday) </p> <p>8) On Thursday I received a call from Pilani stating now that they can't get Grey but only Pink in small. Now frustrated I agreed to budge on my order just to get the watch. I requested it be their Monday and he said Tuesday. </p> <p>9) I arrive at the Store today Wednesday without anyone contacting me to be met by a completely unbothered Gugu who says sorry it's not here. I have spoken to another manager but this is going nowhere.</p> <p>10) Further to this I was also billed as per my old contract on the First?????</p> <p>The level of customer service here is non existent. Since when dies the customer need to constantly follow up on receiving what he is paying for as per the legal contract signed. </p> <p>Please note a breach of contract has far reaching consequences which I may need to seek if this is not sorted out today. Please ensure someone contacts me. </p> <p>Neil</p>