AG
Andreas G
1 reviews | Active since Feb 2015
16 Feb 2021, 12:06
Customer service looks different
My mom has a fibre account with Vodacom and is trying to upgrade from 10Mbps to 20 Mbps since 28.09.2020!! She has not received any customer service at all. Numerous emails were sent, but to no avail. Please contact me, I have all the account details. The account of my late father is also still open, even though my mom is the executor of the estate and is trying to close it, no support from Vodacom.
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Vodacom's replyOfficial
16 Feb 2021, 14:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Feb 2021, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team