customer service joke

<p>I'm having massive issues with your customer service....<br />Vodacom claims that it's SA's number one network but the service received from you guys is embarrassing.</p> <p>Since you changed your system my account has been giving me problems and it seems like no one is willing to assist as i've been calling with no change.</p> <p>Right now i called and your agent just kept quiet and put me on hold without even assisting me all she said was "i don't know how to help you, there's a note here saying your account is under investigation"</p> <p>Now she gets back to me and still not satisfied with the way she's handling the call, i asked for ref number and she put me again on hold.</p> <p>what does that mean?</p> <p>I mustn't use the device i pay for every month?</p> <p>I can't buy data?</p> <p>And to top it all off i'm still waiting for a phone call from Thulani Mazwai till this day as he was the individual who took responsibility to assist in this whole matter.</p> <p>So i would like you guys to pull all my recent call that i made to Vodacom, review hem and then tell me if that's good service?</p> <p> </p> <p>This matter must be resolved before my debit date.</p>