FP
Fransie P
1 reviews | Active since Sept 2019
25 Apr 2026, 19:22
Customer Service issues at Vodacom
I am a new client at Vodacom since the beginning of April, and got uncapped wifi. From the start we struggled with connections isaues. We called Vodacom many many times. The issues was resolved everytime, but after a few days, same issues occured. I am so so dissapointed in the service of Vodacom and the contract I took out. If I knew this would happen I would never take out a conttact with Vodacom. A very dissaointed customer of Vodacom Mrs Parker ***
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Replies (2)
Vodacom's replyOfficial
26 Apr 2026, 07:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Vodacom's reply26 Apr 2026, 07:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
FP
Fransie P's updateReviewer Update
27 Apr 2026, 20:06And the problem still occurs, after the Vodacom technicians contacted us. And still they say, we can only ask for dowmtime credit only after the problem is fixed. So how much longer is the going to take, beacause the problem is still not solved and still persists, after the technicians tried to fix the issue. Still not working after numerous further calls.
FP
Fransie P's update27 Apr 2026, 20:06
Reviewer Update
And the problem still occurs, after the Vodacom technicians contacted us. And still they say, we can only ask for dowmtime credit only after the problem is fixed. So how much longer is the going to take, beacause the problem is still not solved and still persists, after the technicians tried to fix the issue. Still not working after numerous further calls.