EB
Eva B
1 reviews | Active since Jul 2023
12 Dec 2023, 10:10
Customer service is unavailable for international clients!!
Customer service email service delay is unacceptable and now unavailable.
Contract assistance for international clients is so bad my accounts have gone into arrears and errors on the vodacom side have resulted in my accounts being flagged for legal action.
This is completely unacceptable. Customer service inbox is also full so there is no way to get in touch with Vodacom.
Extremely unhappy with this service provider!!
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 Dec 2023, 10:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Dec 2023, 10:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Eva B's updateReviewer Update
22 Dec 2023, 12:50I am still waiting for a reply. Vodacom, please contact me urgently!
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Eva B's update22 Dec 2023, 12:50
Reviewer Update
I am still waiting for a reply. Vodacom, please contact me urgently!