OJ
Olufemi J
1 reviews | Active since Sept 2020
20 Nov 2020, 17:07
Customer Service is the worst i have experienced.
Over the past two months i have been struggling with Vodacom.
First they take 3weeks to relocate my Fiber account to my new address. And then made me pay for the full month irrespective of if i had internet or not. Now in November they want to charge me Double for the previous month and the month of November. They cant put me through to anyone in the Billing department
The agent my service request is assigned to has not made contact with me regarding this.. Vodacome Customer service is the worst and am going to move to a different service provider
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
21 Nov 2020, 08:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Nov 2020, 08:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
OJ
Olufemi J's updateReviewer Update
22 Nov 2020, 08:32That was what the last consultant and Manager i spoke to said. Till today no contact was made nothing update. This is ridiculous you never even thought to ask for the service request - number SR*** and yet someone will get back to me.
Your customer service is the worst
Your customer service is the worst
OJ
Olufemi J's update22 Nov 2020, 08:32
Reviewer Update
That was what the last consultant and Manager i spoke to said. Till today no contact was made nothing update. This is ridiculous you never even thought to ask for the service request - number SR*** and yet someone will get back to me.
Your customer service is the worst
Your customer service is the worst
OJ
Olufemi J's updateReviewer Update
24 Nov 2020, 15:513 weeks later and still no feedback from Vodacom. The Fiber department is completely useless
OJ
Olufemi J's update24 Nov 2020, 15:51
Reviewer Update
3 weeks later and still no feedback from Vodacom. The Fiber department is completely useless
OJ
Olufemi J's updateReviewer Update
01 Dec 2020, 12:27Still waiting on reply from Vodacom after one month. The Vodacom Fiber department is absolute ******* and ***********
OJ
Olufemi J's update01 Dec 2020, 12:27
Reviewer Update
Still waiting on reply from Vodacom after one month. The Vodacom Fiber department is absolute ******* and ***********