Customer service is terrible

I have been trying to get through to speak with someone all morning, and each time I get connected to a representative, the call drops. At first, I thought it might be an issue on my end, but it’s not. I then spoke with Zoey in Contracts regarding an upgrade, and just as I was asking for some very important information, she cut me off. This has been extremely frustrating as no one calls me back which confirms that they are doing this purposely. If I do not receive my order due to a lack of accurate information, I will be forced to take this matter further.