Customer Service is terrible

<p>Good day, I have upgraded my cellphone contract with Vodacom upgrade department yesterday (04/09/2016), I phoned in and the guy that assisted me with the upgrade was very professional, today I phoned again to check when they will deliver my phone, the lady that answered the call Dora/Dineo (similar name like this) was very unprofessional, the service I received from her was terrible, she was very irretated with me and told me that she want my order number, I told her I didnt receive an order number, she then told me it will take 3-5 working days for the phone to be delivered, I understood, then I asked her for a order number and she was refusing to give me a order number, then I told her I want to speak to someone that want to assist me because clearly she doesnt want to assist me, then she hang up the phone on me, I have phoned 3 times after I spoke to her and was holding on, on each call for approximately 50 min per call, then the automated system sais I am 3rd in line next time I am 4 in line etc. I am so upset with Vodacom at this stage. </p> <p> </p> <p>I will never suggest Vodacom to a relative, the service is up to ****.</p> <p> </p> <p> </p>