Customer Service is shocking

<p>I have been trying to cancel a contract with Vodacom that was "sold" to me by one of their agencies, Mondo Mobile, under false pretense. This was last year August. Since then I have been billed for it. After I noticed that I have been getting billed for it I followed up with Vodacom numerous times. I have been transferred from one department to another, where my query was not logged at first. Since then, I was told that my query was approved, and the device will be collected. That was beginning November last year. Up until now Vodacom has not collected it and I am still getting billed for it every month. It is almost 8 months now that I have been basically ignored by Vodacom, except when they collect the money from my account.</p> <p> </p> <p>This service is shocking, and after years of being a client I don't see how I will renew my contract with them again. </p>