CUSTOMER SERVICE IS POOR!!

Most pathetic service ever! Have been a Vodacom customer for years and this is my second time that I have to go to the extreme, for solutions. Upgraded one of my numbers in October 2023. Was still billed for the old handset, that has been paid in full in December 2023. Requested the credit notes for January and February billing, and still nothing, this after the consultant told me the dispute will take between 7-14 days... We are in MAY already, and till today, no one contacted me in this regard. I simply refuse to keep calling to get this sorted, it is NOT MY JOB. Furthermore, they simply refuse to give you the contact number for the accounts department.