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TK
Tamlyn K

1 reviews | Active since Feb 2022

19 Jul 2022, 12:12

Customer service is pathetic.

I app**** for a double deal contract on the 7th or July via a agent. It is almost 2 weeks now and I am still to recieve my package.

I called in last week Monday to check up on the status of my contract and I was advised that my order is waiting for verification. Apparently I was called for the verification, but then found found out the number that was on the system was incorrect and then I had to correct it. Which was done on Thursday. Since then, still no call. I called in today to find out what is happening, I was told to wait.

I spoke to so many people within customer service and not one of them can solve this problem. The customer service is pathetic.

0
Replies (2)
Vodacom
Vodacom's reply19 Jul 2022, 14:02
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
TK
Tamlyn K's update20 Jul 2022, 12:10
Reviewer Update
Dear Voadacom,
Your service is delyed.

I app**** for another contract on 14th of July. I app**** for another double deal. I want to swop this deal for another device. I called in on Monday to request a call back for this but I am still waiting.