Customer service is Nonexistent.

I did the application with Vodacom online, so I called in 3days later to find out what is the status on my order. First consultant answered and had a conversation in the background and did say anything and dropped the call. Called back and the second consultant answer and audibly sigh when the call was answered, introduced herself as Nolo. I explained what I needed and by all likely hood she muted her mic because the call fell silent for a good 2 minutes, she dropped the call ( I to work in a call center and I know what a muted mic sounds like compared to bad network) I called back in and the third consultant assist, saying your order is awaiting dispatch and I asked her about the turn around time she then rep**** in a very condescending tone while evading the question I repeated the question and she dropped the call . Just want to know why your customer service is as horrible as it is I mean is it so difficult to do what you are being paid for. I mean such simple request can't be honored I'm honestly regretting choosing Vodacom. Horrible customer service and horrible employees.