Customer service is non exsisitng

<p>Good Day,</p> <p>From last year I had interacted with two staff members at the client liaison office and a decision was taken to honour a deal and no one has got back to me. When I called i was told that both the manager and the staff member is not in the employ with Vodacom anymore. I escalated my query back to the department and was assisted by Edlin who esaclted my query to Monwabisi both from the excutive client liaison office. I have sent several follow up emails and did not receive any response. I called in several times and eventualy spoke to Monwabisi whom firstly mistaken me for some other person and appologised for not getting back tom me and inform me that he will give this a priority and again he has not got back to me neither responding. The team leader Anegela does not respond. Where is the 24hr feedback and follow up you pride yourself upon. Service is pathethic. I am in a process to take out extended insurance policies and was looking towards Vodacom for that which I will strongly reconsider as it is quite scary to no that I will not be assisted at the time much needed. Please start listening to your customers. Although you have increased your customer base it can also be easily lost. Very Very poor service.</p>