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nicolegeldenhuys N

1 reviews | Active since Nov 2016

16 Aug 2022, 09:15

CUSTOMER SERVICE IS NON EXISTANT! FIBRE IS A JOKE!

We app**** for fibre on the 1st June with Vodacom fiber, the sales person assured me on 01 August it will be a quick 2 minute transition from my old ISP tp Vodacom.

Its now the 16th , i still have no fibre, i have had no manager call to assist my case and escalate, i have spent 16 days of my life on the phone with vodacom support and no one is able to assist me!!! how many hours of my life have i lost over this. never mind the worrying and stress as the fibre is for my business which depends on internet!!! and we still don't have any!!! and no one is helping me !!!

my firbre was supposed to be working from 01 AUG! its now the 16th! i have had no internet at my business for 16 days!

I have been assigned ticket after ticket, with no success.

It should have been an easy swop over, i already had Vumatel installed over 3 years ago!

where is this technician? WHy is no one helping me????? surely a manager should have been assigned to my case by now you guys are useless!

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Replies (2)
Vodacom
Vodacom's reply16 Aug 2022, 10:05
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
 
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nicolegeldenhuys N's update16 Aug 2022, 10:34
Reviewer Update
Thanks

I need a manager, not a consultant