1 reviews | Active since Nov 2016
CUSTOMER SERVICE IS NON EXISTANT! FIBRE IS A JOKE!
We app**** for fibre on the 1st June with Vodacom fiber, the sales person assured me on 01 August it will be a quick 2 minute transition from my old ISP tp Vodacom.
Its now the 16th , i still have no fibre, i have had no manager call to assist my case and escalate, i have spent 16 days of my life on the phone with vodacom support and no one is able to assist me!!! how many hours of my life have i lost over this. never mind the worrying and stress as the fibre is for my business which depends on internet!!! and we still don't have any!!! and no one is helping me !!!
my firbre was supposed to be working from 01 AUG! its now the 16th! i have had no internet at my business for 16 days!
I have been assigned ticket after ticket, with no success.
It should have been an easy swop over, i already had Vumatel installed over 3 years ago!
where is this technician? WHy is no one helping me????? surely a manager should have been assigned to my case by now you guys are useless!
I need a manager, not a consultant
I need a manager, not a consultant
