CUSTOMER SERVICE IS BAD, VODACOM SUCKS

I have never experienced such bad service from Vodacom, I am trying to take up a new contract and the consultant asked for my number that is registered with my account, then as the person is verifying my details, there's some sort of cartoons playing in the background I assume they working from home, they then start laughing while I am the one who used my airtime to call to actually take up a new contract, as I apply cancel my current contract and move to where I can get better customer service, I HATE VODACOM