KB
Kershia B
1 reviews | Active since Mar 2021
04 Aug 2023, 20:02
Customer Service Is Bad
You cannot get through to an agent it so bad.This Thobi is not happening and no where in the menu does it even offer you to speak to an agent. I need to speak to a human not a machine.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
05 Aug 2023, 19:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Aug 2023, 19:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KB
Kershia B's updateReviewer Update
08 Aug 2023, 11:33Due corse has long time passed and still no one has bothered!
KB
Kershia B's update08 Aug 2023, 11:33
Reviewer Update
Due corse has long time passed and still no one has bothered!
KB
Kershia B's updateReviewer Update
08 Aug 2023, 16:5612:02 someone called phone dint even ring long. No other attempt was made . Vodacom customer service is bad I tried calling again still no luck to get through to an agent I have a phone that is locked and honestly I need to unlock and move to another network where I can speak to a human if need be . Tobi can only do so much but would prompt you if you would like to speak to an agent!
KB
Kershia B's update08 Aug 2023, 16:56
Reviewer Update
12:02 someone called phone dint even ring long. No other attempt was made . Vodacom customer service is bad I tried calling again still no luck to get through to an agent I have a phone that is locked and honestly I need to unlock and move to another network where I can speak to a human if need be . Tobi can only do so much but would prompt you if you would like to speak to an agent!