Customer Service is a non existent to Vodacom

Upgrading via a consultant is always so easy, or they make it out as that!

After upgrading 2 of our business lines, RAM apparently came to deliver the devices, eventhough no one called to give a day or time.

After calling the customer service line, we found out that once RAM has failed to 'deliver' ALL your efforts of upgrading goes to waiste, and you need to start from scratch.

Service?!!! No service if you ask me!!

After having to spend all the time with the sales consultant, I had to continue to speak with a supervisor to arrange for re delivery.

She told me that they delivery would take place the 8/9th Nov during business hours.

Making arrangements to be at home for 2 days, is not easy, especially being a business owner.

RAM came to deliver only after 5.30pm, and by that time no one was home anymore.

Now, I'm being told to start from scratch again!!! After all the time I spent with Vodacom. This is the worst service I have ever experienced. And I moved away from Cell C just because of this reason.

Thinking it might be time to move my 3 business lines to MTN, cause there is NO WAY I will waisted anymore of my time with Vodacom!!!