Customer Service is a Myth!

Complete disregard for customer service in their processes. No one take responsibility for you matter and you will be in contact with a different person every time you call. All people know is to make notes on your profile (most times even failing to do that) and telling you that there is nothing they can do unless some other department does something.

Waiting time for anything to get done is no less than 48 hours and there has never been a time when something happens sooner than 48 hours.

They told me that Vodacom fibre does not cover my area while I was on their fibre network. But when you call Vox, they agreed to set up using Vodacom’s fibre.

Make it make sense!