Customer service - i don’t think so

I just had the Vodacom 3rd party techs at my house to connect a ‘new line’

Technically not a new line. As I physically had a line that I was using but because it was a new contract they needed to send someone in.

The guys came in today. Didn’t do much except take some pics of my serial number on the modem. And then they left. 15 mins later my internet went down.

I have contacted Vodacom Fibre (1904) multiple times from 2:45 to 16:50. They cannot commit to having a technician come out to sort out the problem. The 3rd party installer told me that the problem is not theirs . Its a config issue with VC.

I regret getting back into bed with Vodacom. Such terrible customer service.