FH
Frieda H
1 reviews | Active since Dec 2020
24 Feb 2026, 09:00
Customer service horrific
Vodacom customer service is terrible. Being passed from pillar to post for 4 months, having to pay for insurance on my account which I did not subscribe for. ********* beviour for a company to bill clients for something they did not subscribe to. Everybody should be cautious when responding to sales consulant calls. They add items to your upgrade without permission.
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Vodacom's replyOfficial
24 Feb 2026, 12:31 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Feb 2026, 12:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team