Customer Service Helpdesks

<p>Service is South Africa is going down, because clients need to call helpdesks with people who dont know about the business. I called Vodacom to find out why after various calls & Emails. my One Net Trial account is still being charged to me each month, when it was supposed to be cancelled during the trial period. I sent a mail to on 16 May and received a response to say it would be dealt with in 24 working hours. Still no response. I called *** at 13:16 and was told that I had called the wrong number (correct as per above email) I was told to call *** which I duely did at 13:18 and after a security procedure, was told that I must phone yet another number. when I asked for someone in authority, I was put through to an out of office machine. I would like my One Net contract cancelled and fees refunded. I intend to extend my current phone package as a Data contract to replace my one with another service provider, but wont do so untill this error is fixed. Your urgent attention is appreciated</p>