Customer service hell

Worst customer service ever.

In May 2019 I phoned Vodacom to cancel my contracts with them (cellphone and tablet). This was around the 14th of May 2019. They said that it would be done but refused to give me any written confirmation. At the same time I ported my number to a new network since vodacom had told me that the contracts with them are cancelled.

On the 1st of July 2019 however vodacom phoned me and asked me how I would like to upgrade my contracts. I told them that i do not want to upgrade as I have cancelled my contracts, but they then informed me that my contracts have not been cancelled. I then phoned their cancellations department and spoke to someone named Bongani to enquire about the situation only to be informed by Bongani that a note was made on their system to cancel my contracts but that they never completed the process. Bongani stated that this will be fixed and the request would be back dated to ensure that I wont be charged again for the contracts. The contracts were still active in mid July however and vodacom assigned a new number without my consent to a contract that I no longer use.

It is now January 2020 and the contracts still show as active on my credit report. When I try to phone Vodacom about this situation their consultants hang up on me before I'm even done explaining. I dont know what else to do. This is absolutely unacceptable.