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clive.b.robertson clive.b.robertson

1 reviews | Active since Mar 2009

24 May 2016, 08:04

Customer Service has hit rock bottom and begun to dig...

<p>Endless problems porting my number off the Vodacom system, and still further problems;</p> <p> </p> <p>i) Nobody can give me the last three invoices which were never sent to me while I was on contract (legally a problem!)</p> <p>ii) My Vodacom voicemail is still active and calls are still being diverted there, even though I have deactivated my mailbox</p> <p>iii) Everyone I speak to at all the 082* numbers do not know how to help me or route my call, I suspect because your system is poked!</p> <p> </p> <p>Can someone with above average intelligence please call me to resolve these issues!</p> <p> </p> <p>Thanks,</p> <p> </p> <p>Clive.</p>

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Replies (2)
Vodacom
Vodacom's reply24 May 2016, 09:27
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team
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clive.b.robertson clive.b.robertson's update30 May 2016, 08:18
Reviewer Update
Nobody made contact, despite this promise...