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elzaan.burger elzaan.burger

1 reviews | Active since Feb 2017

16 Feb 2017, 18:53

Customer service... hahahah lol Not at Vodacom in Gansbaai

<p>Did an upgrade at the Vodacom outlet in Gansbaai - Overcell..</p> <p> </p> <p>Both the staff and the manager were particularly rude, useless and arrogant.</p> <p> </p> <p>I was disgusted when speaking to the 'so-called' manager. She is obnoxious, rude and extremely unhelpful.</p> <p> </p> <p>I actually considered cancelling the contract as a result of this behavior and attitude. I always rated Vodacom as one of the better mobile networks in SA, but sadly this is not the case. Not with outlets that destroy the Vodacom brand and values.</p> <p> </p> <p>I will definitely NEVER use this branch again. Perhaps they should look into customer service and not boosting their ego...</p> <p> </p>

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Replies (3)
Vodacom
Vodacom's reply17 Feb 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Feb 2017, 08:05
Official

Thank you for bring this incident to our attention.

Your customer query has been sent to our regional office to review and consult the outlet.

Warmest regards

Elroy

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elzaan.burger elzaan.burger's update17 Feb 2017, 08:07
Reviewer Update

Thank you in advance. Waiting on your feedback.