customer service going to make me cancel my contract.

<p>the screen on my contract phone broke over the festive period, i took it to the samsung repair center to be fixed and they informed me that they need a copy of my contract with vodacom for the repair to be done free of charge. i requested the document from vodacom on monday the 9th of jan. after using more airtime than i actually pay for my contract per month escalating this request i still have recieved no joy. the repair center has now sent a bill of R3500 for the repair as i cannot produce the proof on contract. i really dont understand how sending 1 document via email needs to take weeks and many many escalation calls to get done!!</p>