AS
Andrea S

1 reviews | Active since Jul 2015

15 Apr 2025, 09:46

Customer service from Vodacome

I think that their customer service is unprofessional, impolite, and rude. Every day at 9:35 I receive a phone from this number ***. They insist on talking to ********, and I keep telling them to phone his number. Today I confirmed with the rude person who was laughing while I told her to keep quiet while I was talking she carried on laughing and before she laughed she confirmed that they do have ****** numbers. I can't block this number, they find all loopholes to contact me. Teach your customer service employees manners how to deal with public.

0
Replies (3)
Vodacom
Vodacom's reply15 Apr 2025, 10:05
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

AS
Andrea S's update15 Apr 2025, 11:17
Reviewer Update
I never said it was a WhatsApp call, they phoned me, NOT via WhatsApp
AS
Andrea S's update16 Apr 2025, 17:03
Reviewer Update
Dean, thank you so much! You are amazing, and thank you for assisting! Phoning me yesterday to sort out the problem, I highly appreciate it! 5 stars to you!!