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Andrea S
1 reviews | Active since Jul 2015
15 Apr 2025, 09:46
Customer service from Vodacome
I think that their customer service is unprofessional, impolite, and rude. Every day at 9:35 I receive a phone from this number ***. They insist on talking to ********, and I keep telling them to phone his number. Today I confirmed with the rude person who was laughing while I told her to keep quiet while I was talking she carried on laughing and before she laughed she confirmed that they do have ****** numbers. I can't block this number, they find all loopholes to contact me. Teach your customer service employees manners how to deal with public.
Helpful (0)
Replies (3)0
Replies (3)Vodacom's replyOfficial
15 Apr 2025, 10:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Apr 2025, 10:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
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Andrea S's updateReviewer Update
15 Apr 2025, 11:17I never said it was a WhatsApp call, they phoned me, NOT via WhatsApp
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Andrea S's update15 Apr 2025, 11:17
Reviewer Update
I never said it was a WhatsApp call, they phoned me, NOT via WhatsApp
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Andrea S's updateReviewer Update
16 Apr 2025, 17:03Dean, thank you so much! You are amazing, and thank you for assisting! Phoning me yesterday to sort out the problem, I highly appreciate it! 5 stars to you!!
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Andrea S's update16 Apr 2025, 17:03
Reviewer Update
Dean, thank you so much! You are amazing, and thank you for assisting! Phoning me yesterday to sort out the problem, I highly appreciate it! 5 stars to you!!
