Customer Service from Jaydee at Laikside Mall

Good day, I have a very very big Complaint, the incident happened at Vodashop Laikside Mall. I was in a armed *******, and all my devices was ******. My insurance company's requested of me to get statements that show all the devices along with each ones number. So I came to Vodashop Laikside Mall. I got to Beauty at counter 5, when I told her what I wanted she said its to much work and while im sitting at her desk,, she started selling phone covers to other clients that came ling after me. I knew that customer service doesn't mean anything for her as she is scared if she helps me she is going to lose sales. I asked her is there anyone in the back office that then would get me my information, she said she will go find out. So the second treasurer came to me from the back office, he didnt even introduce him self, so I started to talk. I asked him what I need from them, he said that he is not prepared to do that as it will take 4 hours and said I must go to Vodaworld. Vodaworld is on the other side of the world from me, If I wanted to do It at Vodaworld I would have gone there from the start. So I replayed to him and asked him, "aren't I the customer and you the staff and you whant to tell me straight to my face that you arw not going to help me because it is going to take you 4 hours to get me my documentation. I spoke to kabelo at Vodacom and complained. I asked the guy twice what his name was he looked me in the eyes turned around and walked back into the office, so I asked one of the staff for his name. His name is Jaydee. When I left the store I luckily took a photo of the store inside. He then called me on my cellphone and said the reason that he refused to help me is because the store is extremely busy. Shows you how he lies I can't believe that he is employed by Vodacom not to even mention he has to work with people. I am attaching the foto of the store when I was there, pls you can decide for yourself if It was busy. But never the less how do you refuse to help a client, then eknor them and turn your back on them and walk away. I want action to be taken by Vodacom against this guy that treated me like utter **** and I await to hear what action was taken