DH
David H
1 reviews | Active since Mar 2023
31 Mar 2023, 16:38
Customer Service Fallout!
I have been a Vodacom client since for over 20 years and it seems they do not care! Having upgraded my phone every 2 years I now cannot do anything as I keep getting error messages on the app and online as well as through istore. I have wasted countless hours in store and talking to call centre reps and nothing changes, despite being told "it's fine on our side". And as with all call centers you can't talk to anyone who can help you, just pushed from one department to another. Do you even want my business!!!!!!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
01 Apr 2023, 11:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Apr 2023, 11:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Apr 2023, 08:52Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our CAD team for further assistance. Based on the feedback provided, our team assisted and increased the portfolio as requested. Our team requested additional information in order to consider another review on your profile. Kindly email proof of income and three (3) months bank statement to *** for a possible review to be done.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our CAD team for further assistance. Based on the feedback provided, our team assisted and increased the portfolio as requested. Our team requested additional information in order to consider another review on your profile. Kindly email proof of income and three (3) months bank statement to *** for a possible review to be done.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Apr 2023, 08:52
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our CAD team for further assistance. Based on the feedback provided, our team assisted and increased the portfolio as requested. Our team requested additional information in order to consider another review on your profile. Kindly email proof of income and three (3) months bank statement to *** for a possible review to be done.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our CAD team for further assistance. Based on the feedback provided, our team assisted and increased the portfolio as requested. Our team requested additional information in order to consider another review on your profile. Kindly email proof of income and three (3) months bank statement to *** for a possible review to be done.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
DH
David H's updateReviewer Update
03 Apr 2023, 11:11I suggest someone from management call me to discuss as this request is ridiculous. I have never missed a payment and have never had any credit block. I cannot believe this is such an inconvenience. Sort it out or I will leave Vodacom.
DH
David H's update03 Apr 2023, 11:11
Reviewer Update
I suggest someone from management call me to discuss as this request is ridiculous. I have never missed a payment and have never had any credit block. I cannot believe this is such an inconvenience. Sort it out or I will leave Vodacom.
DH
David H's updateReviewer Update
26 Apr 2023, 15:44I have done what you asked and still no progress. This is ridiculous.
DH
David H's update26 Apr 2023, 15:44
Reviewer Update
I have done what you asked and still no progress. This is ridiculous.