EF
Evie F
1 reviews | Active since Oct 2021
26 Oct 2022, 13:35
Customer service failed the test
When Vodacom phones to offer you new contracts they are so friendly and full of promises and telling you what a great and reliable customer you are just to sell you something. WELL I HAVE HAD IT TODAY. AFTER 12 YEARS THEY HAVE DISSAPOINTED ME FOR THE LAST TIME. I AM CANCELLING ALL MY CONTRACTS AND DEBIT ORDERS. THE WORST CUSTOMER SERVICE.
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Replies (2)
Vodacom's replyOfficial
26 Oct 2022, 14:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Oct 2022, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Oct 2022, 12:09Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, we have escalated your query to After sales management team for further assistance , and you will be contacted with feedback. Regards Consumer Website Team
Best regards,
Vodacom's reply28 Oct 2022, 12:09
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, we have escalated your query to After sales management team for further assistance , and you will be contacted with feedback. Regards Consumer Website Team
Best regards,