HB
Harold B
1 reviews | Active since Dec 2016
09 Dec 2020, 22:11
Customer Service epic fail!!!
i send Vodacom an email the email address which is on their communication to me and twice they respond to my email with a blank response. No one is taking accountability or responsibility to provide customer service as they claim. Unfortunately i cannot copy paste the actual email due to limited space. Vodacom Invoices and Statements – I***
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Replies (2)
Vodacom's replyOfficial
10 Dec 2020, 07:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Dec 2020, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Harold B's updateReviewer Update
11 Dec 2020, 11:15Good day Monica Mathebe contacted me and advised me that she was going to refer my query to the Fibre department. I am still waiting in the fibre department to contact me. Therefore, my enquiry remains unresolved. Thank you to Monica,
HB
Harold B's update11 Dec 2020, 11:15
Reviewer Update
Good day Monica Mathebe contacted me and advised me that she was going to refer my query to the Fibre department. I am still waiting in the fibre department to contact me. Therefore, my enquiry remains unresolved. Thank you to Monica,