Customer service does not exist

Vodacom has blocked my number from calling the contact centre indicating "*****ulent activity due to the number of calls I have made to their contact centre.

Is it rocket science to figure out that you have not met my requirements hence the number of calls. Am/Was ready to ready the contract but Vodacom's retentions team advised on deal match. How long must I wait to be assisted by Vodacom or rather cancel my current contract.