MA
Mich A
1 reviews | Active since Mar 2017
26 Jan 2019, 18:49
Customer Service Complaint
Going to Vodacom in the Worcester Mountain Mill Mall to enquire about sending my phone in for repairs due to poor battery life I was told that I could not get a replacement phone due to customers damaging their replacement phones. I just want to say that it's a sad and disappointing situation that they put me in to inconvenience me by not giving me a replacement phone.I was suggested to use an upgrade rather. My question is : do they inconvenience all their customers Is there no other solution to solve this problem I ask myself why am I still with this network if I'm not satisfied with there service and being inconvenienced.
Thanks Michelle
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Replies (2)
Vodacom's replyOfficial
27 Jan 2019, 10:55 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Jan 2019, 10:55
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
28 Jan 2019, 13:52 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Vodacom's reply28 Jan 2019, 13:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team