SA
Sameer A

1 reviews | Active since Aug 2016

22 Dec 2016, 08:55

Customer Service - Call Centre - no response

<p>With regards to my complaint below, I have not received a response yet it says i did.</p> <p> </p> <p>Is this how you create a good reputation on Hellopeter? </p> <p> </p> <p>Customer Service - Call Centre</p> <p>It's been 4 months since my request to listen to a call between a Vodacom represensitive and me, they promise feedback and never get back to me.</p> <p>Worst service I have experienced from any company.</p> <p>The agents are unhelpful and never seem to get the request right.</p> <p>I always have to call them and hold on forever till someone answers and tells you they cant help you, "it is with back office".</p>

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Replies (1)
Vodacom
Vodacom's reply22 Dec 2016, 09:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team