Customer service

I eventually had fibre installed from vodacom after having to beg them to do it you never hear back from them and now I sit with the line but they dont activate it from there side I phone and phone and hear the same story they will email someone to look at the problem and it wil take 48 hours this was on fryday we are on monday going for 72 hours. This is a joke really and I need internet for studies and work. The joke is vodacom is the only provider of fibre in my area so they have the upper hand here but I am really sick of this