Customer Service

I Mrs Genda Van Der Vyver app**** for a contract 4 months ago, the contract was approved and the lady who assisted me told me that I can apply for another contract after 3 months. I have my existing contract for 4 months now and I went to Vodacom Mayville Mall about a week and a half ago to apply for an extra contract for my husband. The consultant Ketiwe handled my application and told me that she will apply for a credit increase on my contract to get an extra contract and it will take 24 hours and then she will phone me with the results. She did not phone me after the said 24 hour period and I phoned her to find out what the result is. She then told me that they are still busy vetting the application but she will find out how far it is and will phone me back. She never did and I had to phone her again, I received Vodacom sms with vetting codes and phoned the shop informing them and gave them the codes, where Ketiwe AGAIN promised me that she will phone me with results. This was now almost a week after, she still did not contact me with any feedback or results. I went in to the shop on Wednesday afternoon, on my arrival I saw the doors were closed but the business hours is till 17:30 but they closed their doors at just before 17:00 when I got there, the man who I do not know if he is the owner or Manager, came to the door and asked what I want, he was not friendly at all and actually rude, I told him I am looking for Ketiwe as she still did not come back to me regarding my application. He then closed the door and went to the back and came back to the door just telling me that Ketiwe will phone me the next day, which she never did! Today Saturday 23rd Nov, I phoned Vodacom Mayville AGAIN and eventually got hold of her and suddenly she informs me that now I can only apply after 2 months again due to the reason that apparently she put in too many applications now for me. This does not make sense to me because WHY did she app**** for what ever how many applications, if my application was only for one new contract?? And now my application vetting is negative due to their incompetance???? Please can you investigate for me what the actual reason for my non approval of a new contract was or is. I feel that Vodacom Mayville Mall is very un-helpfull and unprofessional with NO proper customer service!!