1 reviews | Active since Aug 2010
Customer service at VODACOM - NONE
<p>I have been battling to get an answer to my question despite having three reference numbers. Vodacom are deducting minutes from my calls which I have not used. I have the proof as I check the duration of my calls and took a screen shot to prove how many minutes I had used. I dialled *111# and used this information as my proof. I have been overcharged by more than R20 on my October Invoice AND Vodacom are also not invoicing me from the 1st of the month - a full calendar month, which they stated they are! I also have proof of this on my previous account. I know of several people that have also had the same experience. Please can someone help?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Despite numerous calls and email to Vodacom I am still waiting for them to finalise my complaint above. I have alsoo noted that despite telling VODACOM that they are at fault when calculating airtime used they always credit me with less minutes than due - I am detailing all calls made - so have proof of this. It is extremely frustrating that this has now been going on for a month and still no result! Extremely difficult to communicate with a company that just keeps making excuses!
Despite numerous calls and email to Vodacom I am still waiting for them to finalise my complaint above. I have alsoo noted that despite telling VODACOM that they are at fault when calculating airtime used they always credit me with less minutes than due - I am detailing all calls made - so have proof of this. It is extremely frustrating that this has now been going on for a month and still no result! Extremely difficult to communicate with a company that just keeps making excuses!