Customer Service at Vodacom Newcastle Mall

The service at this store was horrible. The store opens at 9 and I was there at 10am & there were only 2 staff members on floor. I wanted to do an upgrade on my contract and was told to wait for someone who seemed to be having their breakfast. I waited for about 10 mintes and another customer walked into the store and also wanted to do an upgrade and they were saw to with such haste while I contued to wait. The service was horrible and allocation of customers is ridiculous. If they are going to have a ticket system then they should use it and not when it suits them. Ive had a contract with Vodacom since 2007 and made sure that all my upgrades are done through this branch and not any other store in the country, after today im never stepping foot in this store.