Customer Service at its lowest

Absolutely unacceptable service. After being retrenched, I informed the call center agents of my situation. Not once did anyone mention that I could suspend my account, so for months I kept receiving invoices and the debt piled up. By sheer luck, I eventually spoke to one person who finally told me about the suspension option. I got that done, but by then the amount was already significant.

When I found a new job, the company immediately debited the entire outstanding balance—without warning—leaving me with nothing. I was told I could dispute the extra amount they deducted or leave it as is so that everything would be “back to normal,” including debit orders.

Yet now, on my way to work in the pouring rain, I discovered my phone was suspended. Why? Because the previous agent failed to reinstate my debit order. Now I’m being forced to pay an unexpected amount I thought would have been handled automatically.

It’s beyond me how customers are expected to guide agents on how to do their jobs. This level of incompetence is unacceptable.