CT
Chezlan T

1 reviews | Active since Mar 2012

12 Feb 2022, 16:58

Customer service at canal walk

Very bad staff attitude at vodam canal walk.

I requested 4 contracts on a business vodam red plan. Garin assisted me via email and was very helpful.

The problem is that when I went to the store another colleague helped me as she was busy. This person's attitude was poor, they had a issue with the quality of a document I sent them,which makes sense as you cannot print a picture then re-upload it, of course the quality would be poor. Nevertheless when querying the process this person proceeded to tell me that vodacom doesn't care whether or not we qualify for the Contract, if vodacom doesn't accept the scan then she can't do anything and I must accept it.

I can't believe that according to her vodacom is just happy to through away business like this, it's disgusting that this is the attitude.

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Replies (1)
Vodacom
Vodacom's reply12 Feb 2022, 19:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team