Customer service and process is Pathetic

<p>Unfortuneatly, phone dropped and cracked. <br />Went to menlyn walk in store. Get assisted by one lady who gave me the process 7-14 days for assessment 24 -48 hours claim process. Not impressed but is the process and have to accept. 1 hour later after leaving the store get an sms to say phone is ready for collection.<br />I go through today to find out all i need to do is sign a paper for the assessment and then only submit the claim.<br />This process is so prehistoric.<br />You could have sent me the forms electronic to submit or something. Not wait for me to come in to sign and submit. Thats just waste of time, petrol, and parking costs. Really Vodacom?? You can't come up with a better service.<br />Anyway, I followed up myself with the insurance and have my approved claim. At least I do not have to go into this NON CUSTOMER FRIENDLY SHOP.<br />Shocking. Autopage was far better as a service provider. Pity I had to move to you. Service really needs to be up'd. <br />And your staff are so stuck up with Processes. Yes I know they there to follow but also as a guideline. USe your descretion please.</p>